Case Study

Food Delivery App

About

Ideafloats Technologies developed a complete food delivery app ecosystem from scratch, connecting customers, restaurants, and delivery partners. The solution includes a powerful Admin portal for full operational control, delivering a seamless and scalable experience on par with leading industry platforms.

Industry

Food Delivery (Ecommerce)

Services

UI/UX Design, Full-Stack Development, AI Implementation and Deployment

Business type

App and web development

Objective

The client wanted to build a seamless and scalable food delivery ecosystem that delivers a smooth experience for customers, restaurant owners, and delivery partners. Key goals included real-time functionality, full admin control via a web portal, and secure, scalable infrastructure to support growing demand.

Background of the project

With the rising demand for online food delivery, our client sought to enter the market with a competitive, all-in-one solution. They envisioned a digital ecosystem with integrated mobile apps for users, sellers, and delivery partners, as well as a centralized web portal for administrative oversight. The challenge was to build this entire system from scratch using a modern technology stack, with future scalability and user satisfaction in mind.

Our Project Challenges

Inconsistent User Experience

Problem: The initial app versions lacked a consistent look and feel across the customer, restaurant, and rider interfaces, leading to a fragmented user journey.
Solution: We implemented a unified design system using React Native, ensuring a seamless and consistent experience across all user roles and devices.

Real-Time Order Management

Problem:Handling order updates and delivery tracking in real time was crucial but technically challenging across multiple user types.
Solution:We integrated a real-time order tracking system that syncs updates instantly across customer, restaurant, and rider apps—ensuring transparency and timely communication.

Data Security Compliance

Problem:Handling sensitive user and transaction data required strong security measures and compliance with data protection regulations.
Solution: We implemented end-to-end encryption, secure login with role-based access, and hosted the platform on AWS to meet data privacy standards and ensure regulatory compliance.

Impact

The platform enabled a smooth food ordering and delivery experience for users while offering restaurant owners and delivery partners a simple yet powerful tool to manage their daily operations. The Admin Portal provided the client with full operational control, ensuring efficiency and reducing manual overhead.

70%

New customers

72%

Sales increase

85%

Customer Retention

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